What if ... we are concerned about the wrong type of tenants?

Prospective tenants are qualified as suitable by checking past and current employment, past real estate and personal references.

We are very hard to please when it comes to selecting tenants and only select those who hold Real Estate references or bona fide private landlord references.

In the case of a person who has recently sold their property, we talk to the salesperson involved who can often give us an idea of the applicants lifestyle. Should we be uncertain about a tenant, we will always refer to you and discuss the applicant.

It is important to ascertain that the prospective tenant is who they say they are. This is easily verified by sighting photo identification. (Drivers licence, 18+ card or passport). We require a 100 point check.

We are also currently on line with the REIT Tenant Default Database specialising in tenant default records. This database contains information on tenants that have defaulted on their rent or who have breached a term of their tenancy agreement. Although not every defaulting tenant is listed on this database, it is growing on a daily basis and is an additional tool for processing a tenant application.

We will interview prospective tenants prior to approving any applications. Often instinct plays a part in the process.

This service is also very beneficial in debt collection matters. If we have a tenant who has defaulted on the rental payments and has vacated owing money, we will lodge their details with the database. Should the tenant try and obtain a rental property within Australia through a member office, the tenants current details will be passed onto our office for debt recovery action. In theory, the tenant should not be able to rent a property until the debt is cleared.