What if ... A tenant does not co-operate with our instructions?

Our first action would be self-resolution. We negotiate with the party on your behalf to try and come to an amicable solution. If we are unable to resolve the matter, we have access to a dispute resolution service provided by the Residential Tenancies Authority.

On the rare occasion where we are unable to resolve the dispute, it would be necessary to instigate legal proceedings against a tenant in the Small Claims Tribunal. We can act on your behalf at the Residential Tenancies Small Claims Tribunal. If you do not have our preferred landlord protection insurance a fee will be applicable for this detailed service.

You can be assured that we are aware of the legal requirements necessary in reducing an problems.